Terms of service

Last Updated: July 31, 2026

1. Introduction

Welcome to Mulanui Services ("Mulanui", "we", "our", or "us"), available at https://mulanui.shop.

By accessing our website or purchasing any of our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service.

If you do not agree with any part of these Terms, you must not use our website or purchase our services.

2. Our Services

Mulanui provides digital gaming assistance services, including but not limited to:

  • Game progression assistance

  • Farming services

  • Quest completion

  • Character development

  • Account progression assistance

  • Other digital gaming support services

All services are performed remotely using the information voluntarily provided by the customer.

Mulanui is an independent service provider and is not affiliated with, endorsed by, or sponsored by HoYoverse or any other game publisher.

3. Eligibility

You must be at least 18 years old, or have the permission of a parent or legal guardian, to use our services.

By placing an order, you confirm that you have the legal authority to purchase the requested services.

4. Account Access

Certain services require temporary access to your game account.

By purchasing these services, you voluntarily authorize Mulanui to access your account solely for the purpose of completing the purchased service.

Customers are responsible for providing accurate account information.

Mulanui will never intentionally modify unrelated account data or perform actions outside the scope of the purchased service.

5. Game Publisher Policies

Customers acknowledge that the use of third-party gaming assistance services may be restricted by the policies or Terms of Service of the respective game publisher.

By purchasing our services, the customer accepts all risks associated with the use of such services.

Mulanui shall not be held responsible for account warnings, suspensions, restrictions, or permanent bans imposed by any game publisher.

6. Orders

All orders are subject to manual review and acceptance.

We reserve the right to decline, cancel, or refuse any order at our sole discretion, including but not limited to cases involving:

  • suspected fraud;

  • payment verification issues;

  • unavailable staff;

  • inaccurate customer information;

  • violation of these Terms.

Additional verification may be requested before an order is accepted.

7. Pricing

All prices displayed on our website are subject to change without prior notice.

The applicable price is the one displayed at the time the order is placed.

8. Service Delivery

Estimated completion times are provided for convenience only.

Actual completion times may vary depending on:

  • game updates;

  • server conditions;

  • customer responsiveness;

  • account status;

  • unforeseen circumstances.

9. Refunds

Refunds are governed by our separate Refund Policy.

By placing an order, you acknowledge that you have read and accepted the Refund Policy available on our website.

10. Intellectual Property

All website content, including but not limited to:

  • text;

  • graphics;

  • logos;

  • icons;

  • software;

  • layouts;

  • images;

  • videos;

is the exclusive property of Mulanui unless otherwise stated.

No content may be copied, reproduced, or redistributed without prior written permission.

11. User Communications

Any feedback, suggestions, reviews, or other communications voluntarily submitted to us may be used to improve our services.

We reserve the right to remove unlawful, abusive, or fraudulent submissions.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Mulanui shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • use of our website;

  • use of our services;

  • delays;

  • account restrictions imposed by game publishers;

  • customer misuse of purchased services.

Our maximum liability shall never exceed the amount paid for the relevant order.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Arab Republic of Egypt.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Egypt.

15. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated versions become effective immediately upon publication on this website.

Continued use of the website after changes constitutes acceptance of the revised Terms.

16. Contact

If you have any questions regarding these Terms of Service, please contact us:

Email: info@mulanui.shop

Website: https://mulanui.shop